hp officejet pro 8710 device driver software not installing on vista

I did a sfc scannow, reset the router etc. That is as techie as I have the ability to describe. I even signed onto my HP account and it asked me for the claim code and when I entered it a message said it was already entered.dont have a second one.

I was going to try just a new shortcut on the desktop but it seems this HPPrinter Assistant.exe is not functioning. If I right click on the shortcut to see the properties, it points to program files HP8710 Pro >bin.in that folder is a HPPA.exe that if I click.nothing happens. I can print but no Printer Assistant.if I click on the shortcut on the desktop it has a paper for a logo and not the old black pic of the printer and it starts the device install. I was able to install a new printer using the IP address but it set up a new one in my devices so now I have two printers.the original one that says no drivers and this new one HP 8710Pro with some numbers. Just some more info as I have been trying everything.not a geek.just a retired person who cant stand it when something does not work. Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.

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Browser - Google Chrome 10+, Internet Explorer (IE)10.0+, and Firefox 3.6.x, 12.

Browser - Google Chrome 10+, Internet Explorer (IE)10.0+, and Firefox 3.6.x, 12.0+.

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HP Support Solutions Framework - Windows Service, localhost Web server, and Software.This tool will detect HP PCs and HP printers. Note: This tool applies to Microsoft Windows PC's only. Technical data is gathered for the products supported by this tool and is used to identify products, provide relevant solutions and automatically update this tool, to improve our products, solutions, services, and your experience as our customer. This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions.

Hp officejet pro 8710 device driver software not installing on vista